FAQ's

What is Modurn?

Modurn is a technology company dedicated to preserving and sharing life stories through interactive digital memorials. Our platform allows you to create beautiful, lasting tributes that celebrate the memories of loved ones. Modurn creates integrated "smart" memorial Urn, Keepsake, accessories and architectural products that connect to the secure Modurn life story App via Bluetooth beacon and GPS technology.

What products do Modurn offer?

Integrated Urns and Keepsakes
Smart Memorial Plaques SMP – Bluetooth
Smart Memorial Plaques SMP 2.0 – GPS
Integrated Pet Urns and Keepsakes
Scattering tubes with life story location feature
Commemorative installation sculptures
Personalisation and bespoke memorial products
Memorial and Cemetery Life Story SAAS

How does the Life Story App work?
Our APP platform enables users to create personalised memorials by uploading photos, videos, written stories, and other digital content. These memorials can be shared privately with family and friends or made publicly accessible to honour a legacy.

Who can create a Life Story?
Anyone can create a memorial for a loved one. Family members, friends, and even organisations can contribute to ensure their story is preserved for future generations.

Is it free to use?
The app is free to use, and there are no hosting costs. However, premium features are in development to be introduced in the future as optional subscriptions.

How long do you host a life story?
Indefinitely, as long as the company is operating. We are also developing a download feature for customers who want an offline version.

Who can see my life story?
Only those who are privately invited can view the life story content, as well as public viewers in proximity of a publicly placed product, such as a Modurn Smart Urn, cemetery, or memorial park legacy solution.

How is my information protected?
We have implemented global security protocols and continuously upgrade our encrypted systems to safeguard information. Privacy and security are our top priorities.

Do you share life story information?
No, we do not share your life story, private information, or media with third parties.

What is the difference between a Smart Memorial Plaque (SMP) and SMP2.0?

SMP - includes Bluetooth beacon technology encased in memento hardware that can be scanned within 7 metres proximity and connects the plaque to the life story via the Modurn app.

SMP 2.0 - is a “Software as a Service” (SAAS) product that connects the location of a plaque via longitude and latitude co-ordinates to the life story via the Modurn app. The SMP 2.0 can be searched and navigated to via the App from your location and a limited pre-approved view of a life story is available to enjoy via the Modurn App.

Why choose an SMP?

Traditional Plaques are unable to tell a loved one's story and perpetuate their legacy as thoroughly as a SMP2.0 plaque’s connected life story. ModUrn’s innovative products offer a solution to enhance the traditional memorial by safely and centrally storing meaningful details, media and more to honour and celebrate life.

SMP 2.0 Features include:

Search and navigate: Easily search and navigate to a loved one’s memorial, ensuring you never get lost or are unable to find your loved one’s final resting place.

Memorial profile: A digital memorial page that captures the information of a loved one to share at the memorial site and can be accessed by invited family and friends.

Biography: The traditional plaque has limited space and to enhance commemoration a biography can capture and share a complete life story.

Experiences: This feature can only be viewed by invited family and friends who are able to contribute memories, stories and experiences to enrich memorialisation.

Legacy: The App profile provides secure areas to record important information for families & future generations. Including health journey, documents & more.

Rich data: Never forget a loved one’s journey by recording experiences, interests and passions, academics and career and more with optional question prompts in categories.

Media: Store media and memories with images, voice recordings and video links for family and friends to access at anytime from anywhere.

What does the beacon do?
The beacon allows a life story to be viewed within 7 meters via the in-app scanner. It also enables easy onboarding and viewing at a memorial, function, or wake.

Is a beacon always included?
The beacon is optional with our Memento and Urn range.

Is there a maximum storage size for media and content on the app?
Each life story can store up to 5GB of media.

Can I store videos on the app?
You can link videos from a shared file, such as Google Drive or OneDrive with public access, YouTube, Vimeo, and other storage providers, ensuring they are set to "anyone with the link can view."

Can I save an MP3 voice recording on the app?
Yes, there is a Voice Record Feature that captures MP3 files for up to 20 minutes per file.

How long is the beacon battery life?
Up to two years. It uses a standard 3V Lithium CR2032 button battery, which can be replaced by removing the capsule cover.

Can I turn the beacon technology off and on?
Yes, the beacon can be turned off by pressing the soft capsule cover; a red light will indicate it is off.

Can I store my family tree documents on the app?
Yes, PDFs and media can be stored in the Important Documents feature.

How close do I need to be to scan a life story?
Approximately 7 meters.

Does my family have to pay to see or contribute to my life story?
No, it is free to use and enjoy.

What happens if I lose my password?
You can reset your password via the app or contact support at admin@modurngroup.com.

Can I give a close family member or friend caretaker and admin access?
Yes, in the family and friends section, you may assign caretaker and admin roles. There are four access levels: Viewer, Contributor, Caretaker, and Creator.

How do I share my life story with family and friends?
Simply download the ModUrn App at Google Play or the App store to create an account, follow the prompts, and select the share symbol.

What if I lose the beacon contained in an Urn or Memento?
We can disable and replace the beacon for replacement cost plus delivery.

Can I get another beacon to link to my life story?
Modurn Super Admin can replace a lost or stolen beacon in such cases if required.

Can I re-use a beacon for another life story?
No, once a beacon is associated with a life story, it cannot be re-used and vice-versa.

What size is the ModUrn Urn?
Approximately 18cm in height and width, holding up to 1 litre (67 cubic inches) of cremated remains.

What size is the Signature Series Urn?
Approximately 27cm in height and 20cm width, holding up to 4 litres (244 cubic inches) of cremated remains.

Can I customise a Modurn Urns with my own design and artwork?
Yes, contact us at hello@modurngroup.com for specifications. Customisation takes from two to four weeks depending on the customisation

Modurn Full T&C’s and Privacy Policy is available here: https://www.modurn.com/apptermsconditions or visit www.mordurn.com for our full range of innovative products and services.