Our products come with guarantees that cannot be excluded under Australian consumer law. You may also have contractual rights under the Modurn Limited Warranty. This means you are entitled to a repair, replacement, or refund for a major failure, as well as compensation for any other reasonably foreseeable loss or damage. If the product is not of acceptable quality, you are entitled to have it repaired or replaced, provided the failure is not major. When you purchase Modurn hardware products, you will receive coverage under the Modurn Sales Limited Warranty. If your product is defective, you can choose to make a claim under Australian consumer law or the Modurn Sales Pty Ltd Limited Warranty. Non–Modurn branded products purchased from Modurn resellers are not covered by Australian consumer law. Australian Consumer Law: Modurn Sales Limited Warranty Repair or replacement coverage for defects arising after customer takes delivery Claim period: A reasonable period from the date of delivery until the failure becomes apparent Without limiting consumers' rights, Modurn will provide remedies equivalent to those under the consumer guarantee provisions of the Australian Consumer Law at any time within 24 months of the date of purchase. For clarity, Modurn acknowledges that the Australian Consumer Law may provide for remedies beyond 24 months for certain products. 2 years from the date of purchase for Modurn products 1 year from the date of purchase for all other Modurn products Cost of coverage: Provided at no additional cost Who to contact to make a claim: The seller, Modurn Support, Modurn Resellers, or Modurn Authorized Service Provider Repair or replacement options: Carry-in or mail-in service Overseas repair or replacement: Available Technical support: Included at no additional cost The above summary is subject to the full terms and conditions of the Modurn Sales Limited Warranty. This page has been prepared by Modurn Sales Pty Ltd and is not endorsed by any third party. Modurn Support: 1-300-663-876 Availability of each option depends on the country of service request and the location of a Modurn Authorized Service Provider or reseller. Modurn may request that customers replace components with readily installable parts. Service may be restricted to the country where Modurn or its authorized distributors originally sold the product. Modurn Sales Pty Ltd. PO Box XXXX, Melbourne VIC 3000, Australia Summary of Australian statutory consumer guarantees: Goods will be of acceptable quality. Services will be provided with due care and skill. Goods will be fit for a particular purpose. Services will be fit for a particular purpose. Goods will match their description. Services will be provided within a reasonable time. Goods will match the sample or demonstration model. You have title to the goods. You have undisturbed possession of the goods. There are no undisclosed securities on the goods. For Modurn-branded goods, in addition to the above, we also guarantee to provide repairs or spare parts for a reasonable time and honor the Modurn Sales Limited Warranty. Under Australian consumer law, remedies for product failures depend on whether the failure is major or minor. Minor failures can typically be resolved in a reasonable time through repair, replacement, or refund, or for services, resupply. If unresolved, you may seek repair elsewhere and recover costs. Remedies for Major Failures with Goods: Return the product and ask for a refund. Return the product and ask for an identical or similar replacement. Keep the product and ask for compensation for the drop in value caused by the problem. Remedies for Major Failures with Services: Cancel the contract, pay a reasonable amount for completed work, or seek a refund. Keep the contract and negotiate a reduced price due to the drop in service value. For goods, a major failure occurs if: You would not have purchased the product if you’d known about the issue. The product is significantly different from the description, sample, or demo. It is substantially unfit for its purpose and cannot be easily fixed within a reasonable time. It is unsafe. For services, a major failure occurs if: You wouldn’t have engaged the service had you known the extent of the issue. The service doesn’t meet reasonable expectations and cannot be fixed within a reasonable time. You specified a particular purpose that was not met. The service created an unsafe situation. For more information, visit the Australian consumer law website at consumerlaw.gov.au.