Frequently Asked Questions

A QR code is a quick response code that links to a website or landing page generally to promote a product. The barcode aesthetic has not been widely accepted on plaques as it is unsightly and perhaps not congruent with honouring a loved one’s life. The Smart Memorial Plaque is designed to seamlessly fit into a plaque and cemetery setting, is easily downloaded and the App offers many more exciting and interactive features than a QR code website link. The proximity beacon encased in our Smart Memorial Plaques also engages viewers within 5-7 metres which works well in cemetery or memorial park settings for Historical self-guided tours and for the public to enjoy learning more about a person’s unique life.

Indefinitely as long as the company is operating. We are also developing a download feature as an option for our customers.

The App is free to use, and hosting costs do not apply.

Those who are privately invited to join can see the life story content as well viewers within 5 metres of a publicly placed product for e.g. a cemetery or memorial park.

Our priority when designing our App was that it is easy to use and protects the legacy information of all users and life story’s. We have implemented Global Security Protocols and are constantly upgrading the encrypted systems to safekeep information.

No, we do not share your life story, private information or media with third parties.

The beacon allows a life story to be viewed within 5 meters via the ModUrn in App scanner. It also allows for easy on-boarding or to view a life story at a memorial, function or wake.

The beacon is included with our Memento Range, Memorial Smart Plaques and optional with our ModUrn Urns.

No, however we may introduce new features in the future which you may choose to subscribe to.

We can store 5GB of media per life story.

Video links can be stored on the modUrn App.

Yes, link video’s from YouTube, Vimeo and all other storage providers. Just make sure you video is set to anyone with the link can VIEW.

This feature will be released this year.

Yes, as many as you like up to 2 gb.

We recommend images be around 1mg to optimise your available 2 gb limit.

Up to two years.

A standard 3V Lithium CR2032 button battery.

Simply remove the capsule cover to replace the encased button battery.

Our Urn products have the option for a beacon and our Memento products come with beacon technology.

Yes the beacon can be set to off by pressing soft capsule cover – a red light will alert to off.

Approximately 7.5 inches in height and width and holds up to approximately 1litre or 67 cubic inches of cremated remains.

Through the sealed access top of the modUrn via a funnel.

Usually the funeral service provider, you may ask for this service to be arranged should you already have a container for the ashes.

Yes, however it can be challenging and you will need a funnel and plastic gloves. We recommend asking for this service to be provided by an industry professional usually at a small cost.

No, many users are creating their legacy and life story for future generations before end of life.

It is never to early or late to start recording your life journey and legacy.

Yes, our Memento range is a wonderful gift or project to do with a loved one at any stage of life.

Our App has many areas with prompted questions that you may optionally choose to complete.

At the base of the ModUrn and inside the enclosed Memento.

Yes, however we do not suggest storing your Urn or Memento in water for long periods.

Approximately 4kg.

Yes, contact us at info@modurngroup.com for specifications.

Up to Six weeks.

Yes, add 2 weeks for this extra service.

Is a small keepsake encasing beacon technology to connect to a ModUrn life story via the Hybrid App.

No.

Most definitely, sharing stories and spending time to connect with family by recording their story is a priceless gift.

Yes, it is up to you to decide to invite and share your story.

Yes, we have a Smart Memorial Plaque solution that is available exclusively at Arrow Bronze. View our product statement here

Approximately 5 metres.

5 metres.

Yes, you will need to download the ModUrn App at the Apple store or Google Play store.

There is no cost to download and use our App to view life stories.

No, it is free to enjoy and use.

You can reset your password vis the App and or contact support@modurngroup.com for assistance.

Yes, in the family and friends’ section you may adjust caretaker and admin roles.

Yes, we have four access levels; Viewer, Contributor, Caretaker and Creator.

All experience and milestone contributions must be approved by the creator or caretaker.

Yes, a caretaker is able to delete visitors’ comments. Our comments section has an in-built filter for inappropriate language. ModUrn Super Admin has the right to remove inappropriate content based on user modUrn T&C.

Yes, PDF and media can be stored in the Important Documents App feature.

As little or as much as you like.

Five minutes.

Simply create an account follow the prompts to start a life story for yourself or for a loved one and select the share symbol.

ModUrn is able to disable and replace the beacon for a small cost-plus delivery.

Modurn Super Admin can replace a lost or stolen beacon in such cases if required.

No, once a beacon is associated with a life story it cannot be re-used and visa-versa.

A QR code is a quick response code that links to a website or landing page generally to promote a product. The barcode aesthetic has not been widely accepted on plaques as it is unsightly and perhaps not congruent with honouring a loved one’s life. The Smart Memorial Plaque is designed to seamlessly fit into a plaque and cemetery setting, is easily downloaded and the App offers many more exciting and interactive features than a QR code website link. The proximity beacon encased in our Smart Memorial Plaques also engages viewers within 5-7 metres which works well in cemetery or memorial park settings for Historical self-guided tours and for the public to enjoy learning more about a person’s unique life.

https://modurn.com/about-modurn/app-tcs-privacy-policy/